The Site is owned and operated by Tactics Personal Safety Ltd. We strive to offer all our customers reliable goods and an excellent level of service. If you have any queries, please contact us on 01354 659762 or Qualitex Court, Elm Road, March, Cambridgeshire, PE15 8PS, UK We shall do our best to provide you with answers and solutions.
Any Special Offers or codes will exclude the footwear range and will last as stated by date or monthly publication.
ACCEPTANCE OF TERMS:
As a condition of using the Site, you agree to provide such information about yourself as prompted by the shopping basket process. This information must be true, current, accurate and complete. If it is not or we reasonably suspect it is not then we shall be entitled to terminate or suspend any Contract and/or your use of the Site until such time as we determine.
Your access to the Site will be controlled by your user name and password (which you will select) (“Keywords“).
You must inform us immediately if you have any reason to believe that any Keyword is being or is likely to be used in an unauthorised way or if any Keyword has become known to someone not authorised to use it. Consequently, we reserve the right to require you to change your Keywords for security reasons. We also recommend that you change your password frequently. If you forget any Keyword you should contact us and subject to satisfying certain security checks you will be given a new password to enable you to use the Site.
You are responsible for the security and proper use of your Keywords and must take all necessary steps to ensure that they are kept confidential, used properly and not disclosed to unauthorised people. You will be liable for all activities conducted and charges incurred under your Keywords whether authorised by you or not.
We will not be liable for any loss of confidentiality or damage arising from your failure to comply with these terms security provisions.
GOODS, ORDERS AND AVAILABILITY
The Goods described in this site from time to time may have some information that may contain technical inaccuracies or typographical errors or replaced with what we feel is a superior item. We reserve the right without notice at any time to amend, improve or correct any information on this Site and to discontinue, temporarily or permanently, any range or line of Goods.
We only accept orders from adults aged 18 or over.
Occasionally the Goods you order may be out of stock, sold out or unavailable for some other reason. The display of any Goods on this Site is an invitation to you to offer to buy them; it is not an offer to sell them at the listed price. If you place an order for Goods then it shall be an offer to buy them and shall be subject to acceptance by us. We reserve the right to reject any order or to cancel any order (whether or not it has been confirmed by us and payment has been accepted) if the Goods are unavailable or for any other reason (such as without limit if the Goods have been displayed at an incorrect price due to a typographical or other error).
If we cannot deliver any part of your order, then we will inform you and we may offer you an alternative product. If the alternative is not acceptable or none is available or offered then we will refund you for any payments made for the undelivered Goods.
PRICE AND DELIVERY CHARGES
Please note overseas orders: we monitor the carriage charges and send goods by the most economic service and refund the difference back to the customers card.
The total cost of your order is equal to the price displayed on this Site plus a delivery charge. Currently the delivery charge is not included in the price. . We reserve the right to vary the prices displayed on the Site and/or the delivery charges at any time without notice. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.
All our prices are quoted in pounds sterling and include United Kingdom VAT at the current rate were applicable.
We may from time to time make special price offers available. If you are interested in taking up such offers, then you should do so at the time you see them as we may withdraw the offers at any time without notice.
Payment for the goods you wish to order can only be made with credit or debit cards . By clicking on “finish” on the credit card page of the Site you will see the range of cards you are authorising us to deduct the cost of the Goods for in your order and any delivery charges from your card account. Payment will be taken for all orders before the Goods are despatched.
Your card information and other personal details you send to us over the Internet is encrypted using the industry standard SSL technology
The security of the Site is using the Protx secure payment system, securing the future of ecommerce, a member of the RBS group.
We will only deliver to the delivery address on the order placed. If we receive your order for Goods we will endeavour to desptach them within 3 to14 Days or sooner but this cannot be guaranteed as delays are occasionally inevitable (please note that there may be a delay between you submitting your order and it reaching us through the Internet). If we have not sent the goods within 30 days of the dated order then you may cancel the Contract and we will refund any money paid by you. Any non delivery of goods within the stated time must be reported in writing by Email after the 30 day limit to allow tracking of items to determine if they are lost and allowing replacement goods to be sent. We always contact customers if there is a delay in processing orders or if further information is required.
RETURNS AND EXCHANGES
All Goods are covered by the manufacturers’ warranty.
If any of the Goods received appear visibly damaged on arrival you should refuse delivery and should not accept or sign for them.
If you sign for the Goods and on opening the package discover that they are faulty, then please notify us within 14 days from the date of receiving them by telephone or email (email address to be included) with details of your order number, product code, product description and a brief reason for return also enclose a copy of the information with the item being returned . We will then contact you to arrange a refund to your card account – if purchased with a card or a replacement product provided that it is available. No returns will be accepted without following this procedure. All returned Goods must be received by us in their original packaging and in a re-saleable condition. Please note that the cost of returning the Goods is your responsibility and it is recommended that you use a registered delivery service to ensure that we receive them in perfect condition. However, if the Goods are defective or the reason for return can be attributed to fault or part, we will reimburse you the cost of returning the Goods.
If you are a consumer you have the additional right to cancel the contract without reason and receive a refund. This is a legal requirement in respect of many types of goods (see reference to Distance Selling Regulations) and may be good business practice in all cases. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You should contact us by letter, fax or email at the address shown above. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost. We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive a notice of cancellation in writing from you.
You agree to fully indemnify and keep us and our affiliates, officers, agents, partners and employees fully indemnified from and against all liabilities, claims, actions, expenses or costs (on a full indemnity basis) made by any third party due to or arising out of your use or misuse of the Site your breach of these terms or your breach of any rights of a third party.
11.1 Except as set out in paragraph 11.2 below:
11.1.1 we make no representations or warranties of any kind about this site and its content or the Goods (whether express or implied) save as expressly set out in these terms and in the Site.
11.1.2 We shall be not liable to you, whether for breach of contract, misrepresentation or otherwise, for any direct or indirect loss or damage (including without limit loss of betting stakes, loss of profits or loss of opportunity), which may arise out of:
220.127.116.11 your access to the site; or
18.104.22.168 any errors or omissions in any material on this site;
22.214.171.124 your purchase of any goods from this site.
11.1.3 certain links on this site lead to web sites which are not under our control. When you activate this kind of link, you will leave our site, and we will not accept any responsibility for any material on any web site which is not under our control;
11.2 Please note that the exclusions of liability set out in paragraph 11.1 above shall not affect any statutory rights you may have as a consumer, nor operate to exclude or limit our liability for damage resulting from the negligence of Tactics Personal Safety Ltd , its officers or its employees or fraud.
11.3 If any of these disclaimers is found to be invalid or unenforceable, the validity and enforceability of the remaining disclaimers shall not be affected.
11.4 If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance time is not of the essence. Returns are subject to a 15% handling fee.
We are committed to protecting your privacy. In general, you can visit this Site without telling us who you are or revealing any information about yourself. If you decide to purchase Goods we will need information, such as your name and address. We store such information on a computer. We may use this information to provide you with a more personalised service and to tell you about special offers and any changes in our service which we believe you will find valuable [(when you place your order you will have an opportunity to tell us that you do not wish to do this). We do not sell, trade or rent personal information to others. We may choose to do so in the future with appropriate third parties. If you object to any of these uses at any time, then please inform us by writing to Tactics Personal Safety Ltd, Qualitex Court, Elm Road, March, Cambridgeshire, PE15 8PS, UK. We also collect information automatically about your visits to our site, such as browsing patterns, but information collected in this way is only used in aggregate from rather than being linked to identifiable individuals.
Your use of the Site and any purchase by you on the Site will be governed by English law and will be deemed to have occurred in the United Kingdom. If you have any disputes with us over the Goods or any other aspect of the Site, then these will be exclusively resolved in the English courts.